Managing Online Reputation: How to Protect Your Company on Social Media Charlie Pownall

ISBN:

Published: September 30th 2015

Kindle Edition

256 pages


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Managing Online Reputation: How to Protect Your Company on Social Media  by  Charlie Pownall

Managing Online Reputation: How to Protect Your Company on Social Media by Charlie Pownall
September 30th 2015 | Kindle Edition | PDF, EPUB, FB2, DjVu, talking book, mp3, ZIP | 256 pages | ISBN: | 10.22 Mb

What do you when a customer lets fly at you on a high profile review site or when Greenpeace launches a surprise attack on your Facebook page? When a competitor trashes your products anonymously on a consumer review platform, one of your people goesMoreWhat do you when a customer lets fly at you on a high profile review site or when Greenpeace launches a surprise attack on your Facebook page?

When a competitor trashes your products anonymously on a consumer review platform, one of your people goes AWOL on Reddit, or when misinformation and disinformation run rife across the web during a major crisis?Social media has been here for years yet organizations of all shapes and sizes continue to tip toe nervously before peeved customers, aggrieved employees, eagle-eyed activists, sceptical bloggers, and opportunistic trolls. Big names are easily sullied and hard won reputations dismantled in todays volatile, judgemental, and unforgiving court of public opinion.Managing Online Reputation is a practical guide to protecting and defending your companys name and image on the internet and in social media.

Discover:• The top strategic, societal, behavioural, legal, operational and other kinds of threats to your reputation posed by social media.• How organizations like Buffer, FedEx, Goldman Sachs, ING Direct, Tesla, Shell, and the US Nuclear Energy Institute handled serious online attacks on their businesses and reputations.• How you can prepare for, respond to, and recover from serious incidents and crises using social media.Palgrave Pocket Consultants are concise, authoritative guides that provide actionable solutions to specific, high-level business problems.



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